Refund Policy

 

Effective Date: 01/04/2026

At Computingpool Enterprises, we are committed to providing professional and reliable IT management, software, website, digital, and technical support services. This Refund Policy explains the terms under which refunds may or may not be provided for services purchased through our website.

1. Service-Based Payments
All payments made for IT management services, software development, website development, digital services, consulting, technical support, maintenance, or any customized project are considered service-based payments.

Once the work has been started, resources have been allocated, or services have been delivered, the payment is generally non-refundable.

2. Refund Eligibility
A refund may be considered only in the following cases:

Payment was made by mistake or duplicate payment was received.

Service was not started within the agreed timeline.

The company is unable to provide the agreed service.

Refund request is made before the commencement of work.

Refund approval will be at the sole discretion of Computingpool Enterprises, after reviewing the case.

3. Non-Refundable Services
Refunds will not be provided in the following situations:

Work has already started on the project.

Service has already been delivered fully or partially.

Client changes their mind after placing the order.

Delay occurs due to lack of required information, documents, content, approval, or communication from the client.

Custom software, website, app, logo, design, digital marketing, hosting, domain, or third-party service has been purchased or initiated.

Client is dissatisfied due to reasons not covered in the original agreement or scope of work.

4. Third-Party Charges
Any payment made for domain registration, hosting, software licenses, plugins, themes, APIs, paid tools, advertisements, payment gateway charges, or any third-party service is strictly non-refundable once purchased or activated.

5. Project Cancellation
If the client wishes to cancel a project after work has started, the amount paid will be adjusted against the work already completed, time spent, resources used, and expenses incurred. Any remaining balance, if applicable, may be refunded at the company’s discretion.

6. Refund Request Process
To request a refund, the client must contact us by email with the following details:

Full name

Contact number

Payment details

Service purchased

Reason for refund request

Refund requests must be sent to: computingpoolenterprises@gmail.com

7. Refund Processing Time
If a refund is approved, it will be processed within 7 to 15 business days through the original payment method or any other agreed method.

The actual time taken to receive the refund may depend on the bank, payment gateway, or financial institution.

8. Changes to This Policy
Computingpool Enterprises reserves the right to update, modify, or change this Refund Policy at any time without prior notice. The updated policy will be posted on this website.

9. Contact Us
For any questions regarding this Refund Policy, please contact us:

Email: computingpoolenterprises@gmail.com